Modules 9 and 10

                Module 9 was all about the proper ways to set up letters and memos, while module 10 focused on specific ways to incorporate the right message into a letter or memo.  The formats most used when creating a letter are block and modified block.  In block everything is lined up to the left, and in modified block the date and signature moved more to the right. Included in a letter are the date, signature block, salutation and subject line.  A memo is similar to a letter, but is set up like block format without the salutation, close, or signature.  It is always important to use the proper courtesy title in the salutation of a letter.  An informative and positive message is meant to give good news to the reader, have the reader view some information positively, and / or deemphasize negative elements.  The subject line is the title of your document and needs to be specific, concise, and appropriate for the organization.  Good news and a summary should be the first part of your document, next you give details, then anything negative in as positive a way as possible, after that you should explain and benefits to the reader, and finally end with something that creates goodwill.  One thing I found useful was the section about when to use reader benefits. It is good to know that you do not always need to include benefits to the reader.  Another useful item is about how memos differ from letters, I imagine this is an important difference to know in the business world.